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Microsoft CRM Sales & Integration
Notions Systems, a Microsoft Certified Partner, has experience in selling, customizing and integrating the Microsoft CRM Suite of products. This expertise complements our deep history in Microsoft technology and development tools.
Microsoft CRM helps small and mid-sized businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information and improve sales success, delivering consistent, efficient customer service. These modules help businesses improve business productivity and integrate into other technologies throughout the enterprise, significantly lowering total cost of ownership and improving Return on Investment. These modules include:
Sales
Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales is designed to help sales people work without limits. On the road or at the desk, online or offline, they’ll have comprehensive customer and product information. Sales module features include:
| - Microsoft Outlook Integration |
- Complete Customer Views |
| - Lead Routing and Management |
- Opportunity Management |
| - Sales Process Managment |
- Product Catalog |
| - Order Management |
- Quotas |
| - Territory Management |
- Reports |
| - Sales Literature |
- Competitor Tracking |
| - Workflow |
- Correspondence |
Customer Services
Microsoft Customer Service makes it easy for service representatives to track customer requests, manage support incidents from initial contact through resolution, and provide the consistent, efficient service that is key to customer satisfaction. Features include:
| - Case Management |
- Searchable Knowledge Base |
| - Service Requests |
- Product Catalog |
| - Queuing |
- Contract Management |
| - Routing and Workflow |
- E-mail Management |
| - View of Customer Information |
- Reports |
For more information on the Microsoft CRM Suite, please visit http://www.microsoft.com/crm/
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