Common Issues

• Drivers have no contact with dispatch center after leaving dock


• Drivers not equipped to handle issues and exceptions during delivery
• Delivery and payment information not available until driver returns
• Errors and delays introduced during re-entry into central database
• Compliance with policies, procedures and laws is an individual effort

Wireless Application

• Dispatch center notified of current location


• Dipatch center can reroute driver and provide complete details


• Electronically record and transmit the complete delivery event and payment
• Driver equipped to handle issues such as returns, additional product or work orders, and customer satisfaction
• Compliance is enforced with procedures, check lists, and visual aids

Impact

• Driver/dispatch communication is timely and complete


• Drivers empowered and equipped to handle issues immediately
• Delivery and payment confirmation immediately available
• Improved compliance and safety

Bottom Line

• Improved customer satisfaction


• Faster and more accurate billing
• Increased operating efficiency