Common Issues

• Technician location and truck inventory is unknown by dispatch center


• Technician doesn't have correct information to complete the job
• Procedures are incorrectly executed
• Incomplete data capture
• Opportunity for follow-on work is missed
• Errors and delays introduced during re-entry into central database

Wireless Application

• Real-time dispatch with complete job information


• Guidance provided using procedures, checklists, and visual aids


• Service history available
• Data captured at job without duplicate data entry
• Accept payments at customer site
• Transmit location and job information directly to dispatch center

Impact

• Technicians can be dispatched more efficiently


• More jobs are completed with a single visit
• Services are of higher quality
• More jobs completed per day
• Orders for additional parts and work submitted immediately
• Data re-entry errors and delays are avoided

Bottom Line

• Increased revenue per technician


• Faster and more accurate billing
• Reduced headcount
• Improved customer satisfaction